AS-PL, one of the largest suppliers of electrical components in Europe, has launched AS-PL Expert Desk, a new technical support channel for logged-in users of its B2B platform. The feature is aimed at partners and distributors who need answers on AS-PL’s range and products without leaving the platform they already use.
Direct access to technical experts
Through Expert Desk’s Livechat function, users can put technical questions relating to AS-PL’s range and products straight to the company’s experts. Support is available from 7am to 5pm (GMT+1).
Support outside business hours
Outside these hours, users can still submit a question through the same function, and AS-PL will reply by email.
Communication without language barriers
AS-PL has built AI-based translation into Expert Desk, supporting communication between users and its technical team regardless of the language a question is submitted in.
Built into the platform
Expert Desk sits inside the B2B platform itself, so users do not need a separate tool or communication channel to reach AS-PL’s technical team. The feature can be opened from the drop-down menu in the platform’s top bar, or via a button in the bottom-right corner of the page.
AS-PL says Expert Desk adds another convenient communication channel to its B2B platform, making it easier for partners to access specialist technical support.
